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Getting started

How does the review collection process work?

Our system automates the process to make collecting reviews easy and effective. You send a request via SMS or email, and your customer clicks a secure link to leave a review on Google, Yelp, Facebook, or another platform. To maximize responses, our system automatically sends two well-timed follow-up reminders. You can also use tap cards, review stands or discs to collect reviews in person, making it effortless for customers to leave feedback on the spot.

Once your account is set up, you can start collecting reviews immediately. Many businesses see their first new reviews within days. Our system is built to scale, so whether you’re starting fresh or looking to improve an existing review strategy, you’ll see results quickly.

No technical skills are required. The system is designed for ease of use but is also a powerful tool backed by automation and real-time reporting. Our team provides expert guidance, and you can integrate tools like tap cards and review stands to simplify in-person review collection.

Your dashboard is the command center for managing your review strategy. From here, you can send requests, track new reviews across multiple platforms, and monitor your ratings—all in one place. Whether you’re using automated SMS/email requests, in-person tools like tap cards, or bulk review requests, your dashboard gives you full visibility into your online reputation.

Yes. Your team can share access to your account, allowing them to send review requests and track responses from a single, central dashboard. This is especially useful for businesses where multiple team members interact with customers. Many businesses also use our in-person review tools to make it even easier for their staff to collect reviews in person without needing direct access to the system.

Review collection and management

What are my options for sending review requests?

You can send review requests via SMS or email, either one at a time or in bulk. Our system automates the process, making it easy to send requests right after customer interactions or at a time that works best for your business. You can also collect reviews in person using our tap cards, review stands or discs, giving customers an instant, hassle-free way to leave a review.

Yes. You choose which customers get review requests and when they’re sent. You can send them individually, upload a list of customers for bulk sending, or let the system automate the process based on your workflow.

You get unlimited email requests and a set number of SMS requests per month, depending on your plan. If you need more SMS credits, you can upgrade your plan.

Yes, but it depends on the platform. For example, customers need a Google account to leave a Google review or a Yelp account to leave a Yelp review. That’s why our system lets you offer multiple review platform options—so customers can choose the one they already use.

Negative reviews happen, but a steady flow of positive ones helps balance them out. The best way to minimize the impact of a negative review is by consistently collecting new feedback from happy customers. Our system helps you do this naturally, so one bad review won’t define your reputation.

Yes. Fresh, high-quality reviews can improve your visibility in Google Search and Google Maps, making it easier for potential customers to find your business. The more recent, relevant and positive your reviews are, the more likely you are to show up when people search for businesses like yours.

If a customer doesn’t leave a review after the first request, our system automatically sends up to two follow-up reminders at the right time. These gentle nudges help increase your review response rate while keeping things professional and effortless on your end.

Yes. You can use our proven message templates or write your own to match your brand’s voice. Whether you prefer a friendly, casual approach or a more professional tone, you’re in control of how you ask for reviews.

Supported review platforms

What review platforms can I collect reviews on?

Our system works with 70+ review platforms, helping you collect reviews where they matter most. Whether your business relies on Google for search visibility, Yelp for local discovery, or industry-specific platforms like Zillow or TripAdvisor, we’ve got you covered.

Most popular platforms:

  • Google
  • Yelp
  • Facebook
  • TripAdvisor
  • Amazon
  • Trustpilot
  • HomeAdvisor
  • YellowPages
  • Hotels.com
  • OpenTable
  • Google Shopping
  • Booking.com
  • Airbnb
  • Glassdoor
  • eBay
  • Indeed
  • Google Play
  • Zillow
  • Thumbtack

Additional platforms we support:

Agoda, AliExpress, AlternativeTo, Angie’s List, ApartmentRatings, Apartments.com, Apple App Store, Avvo, Capterra, CarGurus, Cars.com, Carvana, Citysearch, Consumer Affairs, CreditKarma, CustomerLobby, DealerRater, Edmunds, Expedia, FindLaw, G2Crowd, GreatSchools, Healthgrades, HomeAway (Vrbo), Homestars, Houzz, Insider Pages, Jet, Lawyers.com, LendingTree, Martindale, Newegg, Niche, OpenRice, ProductHunt, RateMDs, Siftery, Sitejabber, SoftwareAdvice, The Knot, Trulia, TrustedShops, TrustRadius, Vitals, Walmart, WebMD, WeddingWire, Yell, ZocDoc, Zomato.


If you need a platform that isn’t listed, get in touch with us, and we’ll do our best to organize a solution for you.

If there’s a review site that’s important to your business but isn’t currently supported, get in touch with us. We’ll do our best to organize a solution for you so you can continue collecting reviews where they matter most.

This depends on your industry. For most businesses, Google is the highest priority since it improves search rankings and visibility. Yelp and Facebook are also key for local businesses. If you’re in hospitality, TripAdvisor is essential, while Zillow is crucial for real estate and service-based businesses. Our team can help you decide which platforms will have the most impact.

Pricing and subscriptions

What’s included in each package?

Every plan includes full access to our system, including:

  • Unlimited email review requests
  • A set number of SMS requests per month (based on your plan)
  • Automated follow-ups to increase responses
  • Bulk sending options for review requests
  • Support for 70+ review platforms
  • Review monitoring in a simple dashboard
  • Access to in-person collection tools like tap cards, review stands and discs

The only difference between plans is the number of SMS requests included per month and the amount of business locations you want to collect reviews for.

Each plan includes a monthly SMS allowance for sending review requests. Your SMS credits reset every month, but unused credits don’t roll over. If you need more, you can upgrade your plan.

You can upgrade your plan for a higher SMS allowance.

Yes. You can upgrade or downgrade anytime, and the changes will take effect in your next billing cycle.

No, there are no hidden fees or setup costs. You only pay for your monthly subscription.

We accept all major credit cards for hassle-free payments.

No. All our plans are month-to-month with no long-term commitments. You can cancel anytime.

Review collection tools (tap cards, stands and discs)

How do the SMS credits work?

Tap cards use NFC technology to make leaving a review quick and seamless. When a customer holds their phone over the card, a notification appears—they simply tap it, and it takes them directly to your review page on Google, Yelp, Facebook, or another platform. No extra apps needed, no complicated steps—just a quick tap and they’re ready to leave a review.

Tap cards work with Google, Yelp, Facebook, Trustpilot and many other review platforms. When you order, you can choose which platform each card directs to. Businesses often get multiple cards to collect reviews across different platforms.

Each tap card is programmed for a specific platform at the time of setup. If you need to collect reviews on a different platform later, you’ll need to order additional cards for that platform.

No limits. Your tap cards can be used as often as needed, and each tap directs customers to leave a new review. Whether you hand the card to a customer after a service or place it at checkout, it will continue working whenever someone taps it.

Review stands are display tools designed for high-traffic areas like reception desks, checkout counters or waiting rooms. They feature NFC technology, making it easy for customers to tap their phone and leave a review. They’re a great passive way to encourage feedback from satisfied customers.

Review discs are small, durable NFC tags that can be stuck onto surfaces like tables, walls or checkout counters. They work just like tap cards—customers tap their phone on the disc and it directs them to your review page. This makes them ideal for self-serve areas, where customers can leave a review without needing direct staff interaction.

Yes. While these tools work best alongside our full review system, they can be purchased separately. However, using them with our platform gives you access to tracking, automated follow-ups and review insights, which helps you get even more reviews.

All three products are built for everyday business use.

  • Tap cards are made with premium, durable materials to withstand regular handling by staff and customers.
  • Review discs are waterproof, scratch-resistant, and designed to stick to surfaces like tables, walls, and checkout counters—perfect for high-traffic areas.
  • Review stands are made from sturdy, high-quality materials and designed to stay in place, making them ideal for reception desks, waiting areas, or payment stations.

Whether you need portable, fixed, or self-serve options, these tools are built to last.

Industry-specific questions

For automotive businesses

What’s the best way for auto businesses to collect reviews?

For auto repair shops, dealerships and service centers, the best time to request reviews is right after a customer picks up their vehicle or completes a service. You can use tap cards at the front desk, place review stands in waiting areas, or let the system automatically send SMS or email requests after a service is completed.

The best moments to ask for a review are:

  • When handing back the keys after a positive service or repair
  • When a customer compliments your service
  • At the time of payment or checkout of a positive interaction

Using tap cards or review stands at these points makes it seamless for customers to leave a review while their experience is fresh.

For trades & contractors

How can I collect reviews after a job is completed?

For contractors, home service providers and tradespeople, reviews are most effective when requested immediately after completing a successful job. You can:

  • Hand customers a tap card at the end of a project
  • Send automated SMS or email requests once the job is marked as complete

Yes. Whether you serve multiple cities or work across different job sites, our system lets you collect reviews from customers wherever you go. Portable tools like tap cards make it easy to request reviews in person, while SMS and email requests ensure you’re reaching customers even after you’ve left the job site.

For healthcare & dental

How do you ensure patient privacy in reviews?

Our system is fully compliant with privacy standards because it never requests or shares sensitive health information. Patients choose what details they include in their review, and reviews focus solely on their experience, not medical specifics.

For medical and dental offices, we recommend:

  • Review stands at reception or checkout
  • Review discs in waiting rooms, treatment areas or consultation rooms
  • Automated SMS/email requests sent after an appointment

This ensures patients can leave a review whether they’re still in the office or after they’ve had time to reflect on their visit.

For real estate agents

When is the best time to ask clients for reviews?

The best time to request a review is right after closing a deal or finalizing a lease agreement when the experience is fresh. Agents can:

  • Hand a tap card to clients during final meetings
  • Set up review stands in their office for in-person visits
  • Use automated SMS/email requests after a successful transaction

Sellers research agents online before choosing who to work with. Having a strong collection of positive reviews on platforms like Zillow, Google and Facebook gives potential clients the confidence to list with you. Our system helps you build that credibility by automating review collection after successful sales and making it easy for clients to leave feedback. The more quality reviews you have, the more trust you build in your local market.

For hospitality businesses

How do reviews help my venue stand out online?

Guests heavily rely on reviews when deciding where to eat, stay or visit. Regular, high-quality reviews on platforms like Google, Yelp, TripAdvisor and Facebook improve your visibility and increase bookings. Our system helps you collect fresh reviews consistently, making your venue the obvious choice.

Since guests often leave after their experience, having multiple collection methods ensures you don’t miss out on feedback:

  • Review stands at reception desks, host stands and checkout counters
  • Review discs on tables, menus or in hotel rooms
  • Automated SMS/email requests sent after checkout or dining experiences

This approach helps maximize the number of reviews while keeping the process effortless for guests.

Free trial and demos

How does the free trial work?

You get full access to our system for 30 days, including SMS and email review requests, automated follow-ups and real-time tracking. This lets you see how our platform works and start collecting reviews before committing to a subscription.

Everything. You’ll be able to:

  • Send SMS and email review requests
  • Use automated follow-ups to increase responses
  • Track reviews across multiple platforms
  • Access in-person collection tools like tap cards, review stands and discs
  • Monitor your review performance in the dashboard

The only difference is that after 30 days, you’ll need to choose a plan to continue using the system.

Yes, a credit card is required to start your 30-day free trial, but you won’t be charged during the trial period. This ensures a smooth transition if you decide to continue using the system, so there’s no disruption to your review requests and system. You can cancel anytime before the trial ends, and you won’t be billed.

Your account will remain active, but you won’t be able to send new review requests unless you choose a plan and sign up. Any reviews you collected during the trial will stay on your accounts.

Yes! If you’d like to see the system in action first, you can book a free demo, and we’ll walk you through how it works.

Setup and integrations

How do I set up my account?

Setting up is simple and takes just a few minutes. Once you sign up, you’ll:

  1. Select the review platforms you want to collect reviews on
  2. Add your customer list or start sending individual requests
  3. Customize your review requests (or use our proven templates)
  4. Start collecting reviews instantly

Our team is available to guide you through the process if needed.

Our platform is designed to work alongside popular business tools and CRMs, and we’re continuously expanding our supported integrations. If you use a specific system and want to know about compatibility, reach out to us, and we’ll keep you updated on our latest integrations. Our goal is to make review management as seamless as possible for your business.

Yes. Your dashboard updates in real time, so you can see new reviews as they come in, track response rates and monitor how your business is performing across different review platforms.

Setup and integrations

What kind of support do you offer?

We provide dedicated onboarding support to help you get set up and start collecting reviews quickly. After that, our support team is available through live chat, email, and our help form whenever you need assistance. Whether you have a quick question or need guidance on best practices, we’re here to help.

You can reach us through live chat, email, or our support form, and we’ll respond as soon as possible. Our team is committed to making review collection simple, so you can focus on running your business while we handle any questions or troubleshooting.

If you run into any issues, our support team is here to help. Most problems can be resolved quickly, and we continuously improve our system to keep things running smoothly.