Terms of Service

These Terms of Service (“Terms” or “Agreement”) are a legally binding agreement between you and Trustivo LLC, a Nevada limited liability company (“Trustivo,” “we,” “us,” or “our”).

These Terms govern your access to and use of:

• the Trustivo website;

• the Trustivo software platform;

• the Reputation Manager mobile application;

• services provided through an authorized Trustivo white-label partner; and

• any related software, applications, features, integrations, support, or services provided by Trustivo.

Together, these are referred to as the “Services.”

By creating an account, accessing, or using the Services, you agree to these Terms and our Privacy Policy. If you do not agree, you must not use the Services.

If you use the Services on behalf of a business or other organization, you represent that you have authority to accept these Terms on its behalf. In that case, “you” includes both you and the organization.

1. Business Use and Eligibility

The Services are intended for businesses and their authorized representatives. They are not intended for personal, family, or household use.

You must be at least 18 years old and legally capable of entering into a binding agreement to create a subscription or business account.

If you access the Services as an employee, contractor, agent, or invited team member, your access is subject to the authority and instructions of the business that controls the account.

You agree to provide accurate and current account information and to update it when necessary.

Trustivo may refuse, suspend, or terminate access where reasonably necessary to enforce these Terms, comply with law, prevent fraud or abuse, or protect Trustivo, its users, or the public.

2. The Services

Trustivo provides software and related tools that help businesses manage their online reputation.

Features may include:

• sending review and feedback requests by email and SMS;

• scheduling authorized follow-up messages;

• collecting private customer feedback;

• monitoring reviews and ratings;

• drafting and publishing responses to reviews;

• generating AI-assisted review-response drafts;

• monitoring competitors;

• tracking local search and Google Maps rankings;

• reviewing Google Business Profile performance information;

• managing multiple business locations;

• viewing reports, statistics, and activity;

• receiving app notifications; and

• accessing related white-label and partner features.

The precise features available to you may depend on your subscription, account permissions, connected services, region, or the partner through which you receive access.

We may improve, modify, add, or remove features as the Services evolve. We will use reasonable efforts to avoid materially reducing paid core functionality without appropriate notice, but we do not guarantee that every feature or third-party integration will remain available permanently.

3. Reputation Manager Mobile Application

Reputation Manager is a mobile application operated by Trustivo and may be provided directly by Trustivo or through an authorized white-label partner.

The application allows authorized business users to access available reputation-management features from a supported mobile device.

Account Access

Reputation Manager may require an existing authorized business account. You must use accurate login information and may access only accounts and business locations you are authorized to manage.

You are responsible for:

• keeping your login credentials confidential;

• maintaining the security of your device;

• ensuring that only authorized people use your account;

• reviewing activity performed through your account; and

• promptly notifying us of suspected unauthorized access.

You must not share login credentials with unauthorized individuals or attempt to access another business’s account, reviews, locations, or data.

White-Label Access

You may receive access to Reputation Manager through an authorized Trustivo white-label partner.

The partner may provide onboarding, billing, account administration, first-line support, or related services. Trustivo may operate the underlying application and platform even where the app or service is presented under a partner’s branding.

If a white-label partner controls your subscription or account, certain requests—including access changes, billing, cancellation, or account administration—may need to be directed to that partner.

The partner may have separate commercial terms and privacy practices. Trustivo is not responsible for commitments independently made by a partner unless Trustivo expressly agrees to them in writing.

Device Requirements and Updates

You are responsible for obtaining a compatible device, internet connection, and any carrier services needed to use Reputation Manager.

We may release updates to maintain security, compatibility, or functionality. Some features may stop working properly if you do not install required updates or use a supported operating system.

Push Notifications

If enabled, Reputation Manager may send notifications about reviews, account activity, service information, or other available features.

You can manage notifications through your device settings. Delivery is not guaranteed and may depend on your device, operating system, internet connection, and notification provider.

4. Account Registration and Administration

You must provide complete and accurate information when creating or administering an account.

The person who creates or controls a business account may invite additional users and assign permissions. That person or business is responsible for:

• determining who should receive access;

• assigning appropriate permissions;

• removing access when no longer required;

• ensuring users comply with these Terms; and

• all activity occurring through authorized user accounts.

Trustivo is not responsible for losses caused by a business giving access to an unauthorized person or failing to remove a former employee, contractor, or agent.

You must notify Trustivo promptly if you believe an account or credential has been compromised.

5. Subscriptions, Fees, and Billing

Certain Services require a paid subscription.

Subscription Fees

You agree to pay the fees presented on our website, signup page, order form, partner agreement, or other applicable purchasing document.

Unless otherwise stated:

• subscription fees are charged in advance;

• subscriptions renew automatically for successive billing periods until cancelled;

• fees exclude applicable taxes; and

• you are responsible for taxes associated with your purchase, other than taxes based on Trustivo’s income.

Pricing may vary by country, currency, subscription type, business location, number of locations, partner arrangement, or service configuration.

Free Trial

Trustivo may offer eligible new customers a 14-day free trial without requiring a credit card.

If no payment method is supplied, the trial will not automatically convert into a paid subscription. At the end of the trial, access may expire or become restricted unless the customer separately selects a paid subscription and provides a valid payment method.

Offering a trial does not obligate Trustivo to provide the same trial to every customer. We may restrict or refuse repeat trials, fraudulent registrations, or misuse of promotional offers.

Payment Authorization

When you purchase a paid subscription and provide a payment method, you authorize Trustivo or its payment processor to charge the applicable recurring fees and taxes until the subscription is cancelled.

You must maintain valid and current billing information.

If payment fails, we may retry the payment, restrict features, suspend access, or terminate the subscription after providing reasonable notice where practicable.

Fee Changes

We may change subscription pricing by providing reasonable advance notice. New pricing will normally apply from a future renewal date.

If you do not agree to a pricing change, you may cancel before it takes effect. Continued use after the effective date constitutes acceptance of the new pricing.

Partner Billing

If you purchase the Services from a white-label partner, that partner may be responsible for billing you. Its pricing, payment schedule, and refund terms may differ from Trustivo’s direct terms.

Questions about charges issued by a partner should be directed to that partner.

6. Cancellation

You may cancel a direct Trustivo subscription at any time.

Unless otherwise agreed in writing:

• cancellation prevents the next renewal;

• access continues until the end of the current paid billing period;

• cancellation does not provide a prorated refund for unused time; and

• you remain responsible for charges incurred before cancellation.

You can submit a cancellation request through an available account setting or by contacting Trustivo support.

Uninstalling Reputation Manager, disconnecting a third-party account, or ceasing to use the Services does not automatically cancel a subscription.

If your subscription was purchased from or managed by a white-label partner, you must follow that partner’s cancellation process.

7. Refunds

Except where required by law or expressly agreed in writing, subscription fees and other payments are non-refundable.

We do not provide prorated refunds for:

• partial billing periods;

• unused features;

• failure to use the Services;

• uninstalling the mobile application;

• disconnecting a third-party service;

• suspension caused by a violation of these Terms; or

• changes to non-core features.

If Trustivo permanently discontinues a prepaid Service for reasons unrelated to your conduct, we may provide a prorated credit or refund for the unused prepaid period where appropriate.

8. Customer Communications and Consent

The Services may allow you to send review requests and related communications to customers by email or SMS.

You are responsible for:

• determining whether you have permission to contact each recipient;

• obtaining and maintaining all legally required consents;

• providing required notices and disclosures;

• honoring opt-out and withdrawal requests;

• maintaining accurate recipient information;

• complying with applicable marketing, privacy, telecommunications, and consumer-protection laws; and

• using the messaging features only for lawful business purposes.

Applicable laws may include the Telephone Consumer Protection Act, CAN-SPAM Act, state privacy laws, and similar requirements in other jurisdictions.

You must not use the Services to send:

• unsolicited or unlawful messages;

• purchased, scraped, or improperly obtained contact lists;

• deceptive or misleading communications;

• messages that conceal the sender’s identity;

• malware, phishing links, scams, or harmful content; or

• messages prohibited by law or telecommunications providers.

Trustivo may restrict messaging activity that creates excessive complaints, opt-outs, delivery failures, carrier violations, or legal risk.

9. Authentic Reviews and Platform Compliance

You must use the Services in a manner that supports genuine customer feedback.

You must not:

• create, purchase, sell, or arrange fake reviews;

• offer unlawful or misleading incentives for positive reviews;

• impersonate a customer or reviewer;

• submit reviews on behalf of customers without authorization;

• manipulate ratings or review content;

• threaten or retaliate against customers for their feedback;

• use the Services to violate a review platform’s policies; or

• make false claims about the source, authenticity, or meaning of reviews.

You are responsible for deciding which customers receive review requests, but you must not use the Services to unlawfully suppress legitimate negative feedback or misrepresent your overall customer experience.

Third-party review platforms determine whether reviews or responses are accepted, displayed, removed, delayed, or ranked. Trustivo cannot guarantee publication, continued availability, or a particular outcome.

10. Connected Third-Party Services

The Services may connect with Google Business Profile and other review, search, business-listing, social-media, or analytics services.

By connecting a third-party account, you represent that:

• you are authorized to access and manage that account;

• you are permitted to provide the requested access to Trustivo;

• your use complies with the third party’s terms; and

• the information you provide is accurate.

You authorize Trustivo to access, retrieve, process, display, and transmit information from the connected service as necessary to provide the features you request.

You may revoke access through the third-party service or by contacting Trustivo. Revoking access may disable related functionality.

Third-party services are not controlled by Trustivo. We are not responsible for:

• their availability, accuracy, security, or performance;

• changes to their APIs, policies, data, or functionality;

• account restrictions imposed by them;

• delayed, missing, or inaccurate information;

• removal or rejection of reviews or responses; or

• losses caused by their acts or omissions.

References to Google or other third parties do not imply sponsorship, affiliation, or endorsement.

11. Review, Ranking, and Performance Data

Review counts, ratings, competitor data, keyword rankings, Google Maps positions, impressions, calls, directions, clicks, and other performance information may originate from third-party sources.

This information can change frequently and may be delayed, incomplete, estimated, or affected by factors outside Trustivo’s control.

Trustivo does not guarantee:

• a particular search position;

• an increase in reviews;

• a specific rating;

• improved website traffic;

• additional calls or customers;

• accuracy of every third-party metric; or

• continued access to a particular data source.

Reports and statistics are provided for general business-information purposes and should not be treated as audited, financial, legal, or professional advice.

12. AI-Assisted Features

The Services may use artificial intelligence to generate suggested responses to reviews or other draft content.

AI-generated output may be incomplete, inaccurate, unsuitable, repetitive, or inconsistent with your business, professional obligations, or preferred tone.

AI output is provided as a draft only. You are responsible for:

• reviewing the complete output;

• checking facts and context;

• removing confidential or sensitive information;

• making necessary edits;

• ensuring legal and professional compliance; and

• approving the content before publication.

You must not rely on AI-generated content as legal, medical, financial, or other professional advice.

Trustivo is not responsible for content you approve, edit, publish, or send using an AI-assisted feature.

13. Privacy and Customer Data

Our collection and handling of personal information are described in our Privacy Policy.

As between you and Trustivo, you retain ownership of information and content that you lawfully submit to the Services (“Client Data”).

You grant Trustivo a limited, worldwide right to host, store, copy, transmit, display, modify, and process Client Data only as reasonably necessary to:

• provide and support the Services;

• carry out your instructions;

• maintain security;

• prevent fraud or abuse;

• comply with law; and

• enforce this Agreement.

You represent that you have all rights, permissions, notices, and consents required to provide Client Data to Trustivo and authorize its processing.

You must not submit:

• information obtained unlawfully;

• highly sensitive personal information that is unnecessary for the Services;

• government identification numbers;

• complete payment-card details;

• account passwords belonging to other people;

• protected health information unless Trustivo has expressly agreed in writing to process it under an applicable Business Associate Agreement; or

• information whose processing would violate law or another person’s rights.

Trustivo may use aggregated or de-identified information that cannot reasonably identify an individual for analytics, security, reporting, and service improvement.

14. Account and Data Deletion

You may request deletion of an account through an available account-deletion feature or by contacting support.

We may verify your identity and authority over the account before processing the request.

If an account is controlled by an employer, business, or white-label partner, the account administrator or partner may need to authorize or process the request.

Deleting an account does not require Trustivo to delete information that must reasonably be retained for:

• legal or regulatory compliance;

• tax, accounting, or billing records;

• fraud and abuse prevention;

• opt-out and suppression records;

• dispute resolution; or

• enforcement of agreements.

You are responsible for exporting information you wish to retain before the account is deleted or access expires.

15. Acceptable Use

You must use the Services lawfully and only for legitimate business purposes.

You must not:

• violate any law or regulation;

• infringe intellectual-property, privacy, publicity, or other rights;

• upload malicious code;

• interfere with the security or operation of the Services;

• attempt to bypass access controls or account restrictions;

• probe or test systems without authorization;

• reverse engineer or extract source code except where law expressly permits;

• scrape, harvest, or systematically extract information from the Services;

• resell or sublicense the Services except through an authorized partner agreement;

• access the Services to build or assist a competing product;

• misrepresent your identity or affiliation;

• use automated methods that create unreasonable system load;

• send spam or unlawful communications;

• publish unlawful, defamatory, threatening, or deceptive content; or

• assist another person in doing any of these things.

We may investigate suspected violations and restrict or suspend access where reasonably necessary.

16. Confidentiality

Each party may receive non-public information belonging to the other party.

The receiving party must:

• use confidential information only for purposes related to the Services;

• protect it using reasonable care;

• disclose it only to people who need it and are subject to confidentiality obligations; and

• not disclose it to third parties except as permitted by this Agreement or required by law.

Confidential information does not include information that:

• becomes public without breach of an obligation;

• was lawfully known without restriction;

• is received lawfully from another source; or

• is independently developed without using the other party’s confidential information.

17. Intellectual Property

Trustivo and its licensors own all rights in the Services, including:

• software;

• source code;

• application design;

• workflows;

• databases;

• reports and report formats;

• graphics;

• trademarks;

• documentation;

• algorithms;

• templates; and

• other technology and content supplied by Trustivo.

Subject to these Terms and payment of applicable fees, Trustivo grants you a limited, non-exclusive, non-transferable, non-sublicensable, and revocable right to access and use the Services for your internal business purposes.

No ownership rights are transferred to you.

You retain ownership of your lawful Client Data, business names, trademarks, and original content.

If you provide feedback or suggestions about the Services, you grant Trustivo the right to use that feedback without restriction or compensation, provided we do not identify you publicly without permission.

18. White-Label Partners

Participation in Trustivo’s white-label or partner program requires Trustivo’s approval and may be governed by additional partner terms, an order form, or another written agreement.

Authorized partners may market and provide access to the Services under approved branding. Partners must not:

• claim ownership of Trustivo’s underlying technology;

• make false or unauthorized representations;

• promise functionality that does not exist;

• bind Trustivo to additional obligations;

• violate applicable privacy or marketing laws;

• disclose confidential wholesale pricing where prohibited;

• use Client Data for unauthorized purposes; or

• permit access by unauthorized resellers or users.

Partners are independent contractors. Nothing creates a partnership, franchise, employment, fiduciary, or agency relationship.

Trustivo may suspend or terminate partner privileges for breach, fraud, non-payment, security risks, reputational harm, or unlawful conduct.

19. Suspension and Termination

Trustivo may suspend or terminate access if:

• you breach these Terms;

• payment is overdue;

• your use creates security, legal, operational, or reputational risk;

• your messaging activity violates carrier or provider requirements;

• a third-party provider requires restriction;

• we reasonably suspect fraud, abuse, or unauthorized access;

• continued service would violate law; or

• we discontinue the relevant Service.

Where practicable, we will provide notice and a reasonable opportunity to correct a remediable breach. Immediate action may be taken where necessary to prevent harm or comply with law.

You may stop using the Services at any time, subject to your payment and cancellation obligations.

After termination, your right to use the Services ends. Provisions concerning fees, ownership, confidentiality, disclaimers, liability, indemnification, and disputes survive termination.

20. Service Availability

We aim to provide reliable Services but do not guarantee uninterrupted or error-free operation.

The Services may be unavailable because of:

• maintenance;

• updates;

• internet or telecommunications failures;

• hosting-provider outages;

• third-party API changes;

• security incidents;

• events outside our reasonable control; or

• technical problems.

We may use reasonable maintenance windows and emergency measures to protect the Services.

Support is provided through online channels. Unless expressly agreed in writing, no guaranteed response time, service level, uptime percentage, or telephone support commitment applies.

21. Beta and Experimental Features

We may make beta, preview, early-access, or experimental features available.

These features may be incomplete, changed, suspended, or removed at any time. They may contain errors and should not be relied upon for critical business operations.

Unless otherwise agreed, beta features are provided without service-level commitments and at your own risk.

22. Disclaimers

To the maximum extent permitted by law, the Services are provided “as is” and “as available.”

Trustivo disclaims all implied warranties, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, and uninterrupted operation.

We do not warrant that:

• the Services will always be available, secure, or error-free;

• every review request will be delivered;

• every review or response will be published;

• third-party data will be complete or accurate;

• AI-generated output will be accurate or appropriate;

• use of the Services will produce a particular business result; or

• defects will always be corrected immediately.

Nothing in these Terms excludes warranties or rights that cannot lawfully be excluded.

23. Limitation of Liability

To the maximum extent permitted by law, Trustivo and its owners, officers, employees, contractors, affiliates, licensors, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages.

This includes loss of:

• profits;

• revenue;

• customers;

• business opportunities;

• reputation;

• goodwill;

• data; or

• anticipated savings.

Trustivo is not liable for losses resulting from:

• unauthorized account access caused by your failure to protect credentials;

• unlawful or unauthorized customer communications;

• content you publish or approve;

• AI-generated content;

• third-party platforms or integrations;

• review removal or rejection;

• changes in search rankings;

• inaccurate third-party data;

• service interruptions outside our reasonable control; or

• conduct of a white-label partner outside Trustivo’s authority.

Trustivo’s total cumulative liability arising from or relating to the Services will not exceed the fees paid directly to Trustivo for the affected Services during the 12 months preceding the event giving rise to the claim.

If no fees were paid directly to Trustivo, Trustivo’s total liability will not exceed USD $100.

These limitations apply regardless of the legal theory and even if a remedy fails its essential purpose.

Some jurisdictions do not allow certain limitations, so portions of this section may not apply to you.

24. Indemnification

To the extent permitted by law, you agree to defend, indemnify, and hold harmless Trustivo and its owners, officers, employees, contractors, affiliates, and service providers from claims, damages, losses, liabilities, penalties, and reasonable legal expenses arising from:

• your breach of these Terms;

• your Client Data;

• your customer communications;

• your failure to obtain required consent;

• your violation of law;

• your infringement of another person’s rights;

• reviews or responses you create, approve, or publish;

• your misuse of the Services; or

• the acts of users accessing the Services through your account.

Trustivo will provide reasonable notice of an indemnified claim and may participate in its defense.

25. Apple App Store Terms

If you download Reputation Manager through Apple’s App Store, your use of the application is also subject to Apple’s Standard Licensed Application End User License Agreement and applicable App Store Usage Rules.

Apple’s Standard EULA is available at:

https://www.apple.com/legal/internet-services/itunes/dev/stdeula/

You acknowledge that:

• this Agreement is between you and Trustivo, not Apple;

• Trustivo, not Apple, is responsible for Reputation Manager and its content;

• Apple has no obligation to provide maintenance or support for the application;

• Trustivo is responsible for addressing claims relating to the application, subject to these Terms;

• you must comply with applicable third-party terms when using the application; and

• Apple and its subsidiaries are third-party beneficiaries of the provisions applying to your use of the iOS application and may enforce those provisions.

Nothing in these Terms limits rights provided under Apple’s Standard EULA that cannot be limited by this Agreement.

26. Export and Sanctions Compliance

You must not use or access the Services in violation of United States export-control or sanctions laws.

You represent that you are not:

• located in a country or region subject to applicable United States embargoes;

• identified on a United States government restricted-party list; or

• using the Services for prohibited activities.

27. Governing Law and Jurisdiction

These Terms are governed by the laws of the State of Nevada, United States, without regard to conflict-of-law principles.

Any dispute arising from these Terms or the Services must be brought in the state or federal courts with jurisdiction over Douglas County, Nevada, unless applicable law requires otherwise.

Each party consents to the personal jurisdiction and venue of those courts.

Trustivo may seek injunctive or equitable relief in any appropriate jurisdiction to protect intellectual property, confidential information, security, or legal rights.

28. Changes to These Terms

We may update these Terms to reflect changes in the Services, our business, or applicable law.

The revised Terms will be posted on this page with an updated effective date.

For material changes, we may provide additional notice through email, the platform, Reputation Manager, or another appropriate method.

Continued use after updated Terms take effect constitutes acceptance of the revised Terms. If you do not agree, you must stop using the Services and cancel any affected subscription.

29. General Provisions

Entire Agreement

These Terms, our Privacy Policy, and any applicable order form, partner agreement, or written service agreement constitute the entire agreement concerning the Services.

If an additional written agreement conflicts with these Terms, the more specific written agreement controls for the subject it addresses.

Assignment

You may not assign this Agreement without Trustivo’s prior written consent.

Trustivo may assign this Agreement as part of a merger, acquisition, corporate reorganization, sale of assets, financing, or transfer of the Services.

Severability

If a provision is found invalid or unenforceable, it will be enforced to the maximum lawful extent, and the remaining provisions will continue in effect.

Waiver

Failure to enforce a provision is not a waiver. A waiver must be in writing and applies only to the specific circumstance stated.

No Third-Party Beneficiaries

Except for Apple and its subsidiaries as expressly provided in the Apple App Store section, these Terms do not create rights for third parties.

Independent Contractors

The parties are independent contractors. Nothing creates an employment, partnership, joint venture, fiduciary, franchise, or agency relationship.

Force Majeure

Trustivo is not responsible for delay or failure caused by events beyond its reasonable control, including natural disasters, war, civil disturbance, government action, labor disputes, power failures, internet or telecommunications outages, third-party platform failures, or cyberattacks not caused by Trustivo’s failure to use reasonable security measures.

Electronic Communications

You agree that notices and communications delivered electronically satisfy legal requirements that they be in writing.

Headings

Headings are provided for convenience and do not affect interpretation.

30. Contact and Support

Questions about these Terms or the Services may be directed to:

Trustivo LLC
2248 Meridian Blvd, Suite H
Minden, NV 89423
United States of America

Email: [email protected]
Phone: 213-877-6569
Support: https://trustivo.com/support/
Contact form: https://trustivo.com/contact-us/