Your security & privacy matter
Effective date: March 10, 2025
We know how important trust is when it comes to managing your online reputation. That’s why we’ve built our system with industry-leading security and privacy protections. From encrypted data handling to strict user controls, we keep your customer interactions secure while ensuring compliance with data regulations.
How we keep your data safe
We take a multi-layered approach to security, ensuring your business and customer information is always protected.
End-to-end encryption
All data sent between you and our platform is encrypted using industry-standard protocols, keeping your communications private.
Secure cloud infrastructure
Our system is hosted on trusted cloud providers with advanced security measures in place.
Role-based access controls
Control who on your team has access to different parts of the system with customizable permissions.
Account security
We are committed to strong password protection and secure login practices. Additional security measures will be implemented as our platform evolves.
Customer privacy & compliance
We respect your customers’ privacy and ensure compliance with major data protection laws.
No unsolicited messaging
Our system only sends review requests to customers you choose, preventing unwanted messages.
Opt-out & consent management
Customers can opt out of future requests at any time, giving them full control over their preferences.
US privacy & compliance
We follow CAN-SPAM, TCPA, and other relevant US privacy laws to ensure all messages meet regulatory standards.
How we handle customer data
We believe in transparency when it comes to handling customer information. Our system is designed to process only the data necessary for sending review requests and tracking responses—nothing more.
- No unnecessary data storage
we don’t store sensitive customer data beyond what’s needed for review collection. - Automatic data removal
customer contact details can be automatically removed after requests are sent. - Data never sold or shared
we never sell, share, or misuse your customers’ data. It stays secure within our system. - Payment security
we follow industry best practices to protect payment information and work with trusted providers to ensure secure transactions. More details will be added as we finalize our payment processing security.
Your control over data
You stay in full control of your account and the data within it. Our platform gives you tools to manage your information securely and in compliance with regulations.
Export and delete requests
You can export your review data or delete customer records whenever needed.
Secure login and access
Protect your account with multi-factor authentication and user permissions.
Customizable settings
Choose how long customer data is retained and who on your team has access.
User access & updates
We are developing tools to allow users to update, manage, or delete their data. More details will be available as these features roll out.
We are continuously improving our security measures as our platform grows. If you have any concerns about privacy or data protection, please reach out to our support team.
Trusted by businesses, built for security
Our platform is trusted by businesses across industries, from small local shops to multi-location enterprises. Whether you’re collecting reviews through SMS, email, or in-person tools, our system ensures every request is handled securely and professionally.
Want to learn more about how we keep your data safe? Book a demo today.